Motorola

WARRANTY INFO

All warranties and returns must be approved before sending the equipment back to Virtual Supply. Please contact your Motorola Solutions Support Team representative to begin a return.

After troubleshooting your radio or callbox, your representative will make the determination whether your equipment is defective or not. You will need to provide the rep with the serial number to verify the warranty status of the radio or callbox. It is located in the battery compartment.

CURVE and DLR1060w

Both the Curve and the DLR1060w radios have a two-year warranty.

CB300 Callboxes

The CB300 callbox has a two-year warranty.

Troubleshooting

Before requesting an RMA for malfunctioning radio equipment, please call your Motorola Solutions Support Team member to troubleshoot the product to determine if it can be fixed over the telephone, validate the warranty, and verify the unit is defective. Many times issues can be easily resolved simply by doing things like inserting new batteries into a call box. Your Motorola Solutions Support Team will troubleshoot the unit in hopes of getting it back in service in the shortest amount of time.

Please have your serial number ready when you call.

RMA Request

Once it has been determined your product is eligable for return (based on warranty terms), your Motorola Solutions Support Team member will begin your RMA. It is important that you follow the instructions they give you to ensure your request is handled promptly. This includes filling out the form they send to you, recording your serial number and tracking number, ans shipping the product to the address provided on the RMA form.